Claims and Repairs

Welcome to an easy claim and repairs experience

No matter which type of claim you have, our goal is to make sure everything goes smoothly. That means making your claims process as easy as possible and keeping you updated.

How Daabo Claims Work

Seamlessly request a claim from any device - anytime, anywhere

Step 1

Request a claim telling us what happened on our app or website within 48 hours of the damage. We review the information and approve your claim. This takes less than one hour.

Step 2

We pick up the device or send you directions to a repair center to get the device repaired or replaced. Or we contact you to get a replacement device.

Step 3

Your repaired device is either returned to you or you pick it up at the repair center. Or a device is delivered to you or you pick up a replacement device.

About Claims

No cash compensation

We do not give users cash or monetary funds to repair devices or as compensation for lost or stolen devices.

We don't cover everything

We do not cover, every device and other things such as accesories, attachments, and modified devices.

We do not charge for extra services

We do not request money to pick up or delivery of your devices. We also do not charge for an agent on site service.

We might replace the device

If your device has been damaged beyound repair or the parts are very difficult to get, we will replace it instead of taking long to repair.

What your Insurance Plan does not cover

Accessories

We do not cover device accessories and also any damage caused to your device by accessories.

Pre-Existing Damages

Pre-existing damages to the devices. Meaning, if the device has already been damaged before buying our device Insurance- we cannot issue a device Insurance policy for your phone.

Tampering, Modifications and Unauthorized repairs

We do not provide cover for devices that have been tampered with, modified, and repaired without our authorization.

Request a claim

Request a claim or repair and get a response in less than 5 minutes